OnlinePlayMatka ABOUT FAQ
Deposit
Can I deposit using cryptocurrency? Yes, Bitcoin or USDT supported. Minimum 10USDT—processed in 3-5 minutes for secure transactions.
Are there deposit bonuses? Yes, 37% up to ₹5,777 on first deposit + ₹21 welcome. Activate in "Bonuses" after funding.
Download App
How do I update the app after download? Enable auto-updates in settings or check the site. Updates unlock new bonuses—do it today!
What bonuses come with app download? Claim ₹21 welcome bonus + 37% up to ₹5,777 on first deposit. Exclusive app perks!
How do I install the app after download? Open the APK file on Android or follow App Store prompts on iOS. Grant permissions and log in to start.
What if the app download link is broken? Refresh the page or use VPN. or contact online service for a direct link—fixed in minutes.
What devices support the app download? Compatible with Android 5.0+ and iOS 12+. Check your device settings before downloading for smooth installation.
Why can’t I install the app after downloading? Address common installation issues (e.g., permissions, region).
Each Bonus
Are bonuses taxable in India? Winnings may be taxable per Indian laws. Consult a tax advisor—platform doesn't withhold.
How do I get referral bonuses? Share your link, friend deposits ₹500+, you get ₹50. Unlimited invites!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
How do I activate tournament bonuses? Join events like ₹13.5 Lakh Slots Tourney—bonuses auto-applied on entry.
Are there VIP exclusive bonuses? Yes, VIP levels unlock up to 50% extra + ₹1,000 monthly. Deposit more to qualify.
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
What is the lose rebate bonus? Get 2-5% cashback on losses weekly. Claim in "Promotions"—softens any setbacks.
What is the first deposit bonus? Get 37% extra up to ₹5,777 on your first deposit. Activate in "Bonuses" section.
Games
Are there demo versions for all games? Yes, practice free with no risk—perfect for learning Rummy or Slots strategies.
Login & Register
Can I register with a work email? Yes, any valid email works. Personal preferred for privacy—setup in seconds.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
What does the ‘IP Restriction’ login error mean? It indicates a region or security block. Contact support with your location to resolve this issue.
Can I have multiple accounts? No, only one account per user is allowed. Duplicate accounts may lead to a ban.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
What should I do if my account is locked? It may be due to security checks. Submit a request with ID proof to [email protected] for unlocking
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
How do I request account deletion through support? Email support with your account details and reason. Deletion is processed within 72 hours after verification.
Can I get live chat support during major events like IPL? Yes, additional agents are deployed during high-traffic events to ensure uninterrupted support.
Can support help recover funds from a wrong bet? If the bet is unsettled, support may assist with cash-out options; settled bets cannot be reversed.
Is there a FAQ section for quick self-help? Yes, the website’s help center has detailed FAQs on accounts, payments, and betting, updated regularly.
Does customer support help with understanding promotions? Yes, agents explain bonus terms, wagering requirements, and eligibility in detail to ensure clarity.
Can I get help with account verification through customer support? Yes, support guides you through uploading PAN card, Aadhaar, or other ID documents. Verification takes 24-48 hours.
What if my withdrawal is delayed? Contact support with your account ID and withdrawal reference number. Most delays are resolved within 24 hours.
Withdraw
How long does withdrawal take? UPI/IMPS: 15 minutes to 24 hours; NetBanking: up to 2 days. Faster for verified accounts.
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